BT (UK) Hosted Voice
BT has a robust Cisco Hosted IP Voice service and is firmly adopting a Unified Communications as a Service selling proposition. BT has SIP Trunking scheduled to be released in the US and EMEA in 2010 and needs to deliver to address this weakness. (6/11/2010)
| Client Access |
Cable&Wireless (UK) IP Voice
Cable&Wireless’ IP Voice offers compelling blended managed and hosted IP PBX and IP Centrex and IP trunking giving customers a phased migration path from legacy to IP. FMC sits in the converged voice portfolio, but take-up so far is niche. (12/1/2009)
| Client Access | Purchase Advisor Online: Price $495 |
Colt Telecom (UK) IP Voice
Colt currently offers a managed Avaya IP PBX service and is having some success with it. With hosted IP voice gaining somewhat of a resurgence in the UK, competitors are now offering both options. (6/11/2010)
| Client Access |
Global Crossing (UK) Hosted IP Telephony
Global Crossing UK hosted IPT service based on Siemens Openscape is currently sold primarily to the public sector. Still a little rough around the edges, more fine-tuning of the solution is needed for the wider enterprise market. (6/9/2010)
| Client Access |
Virgin Media Business IP Multimedia
Virgin Media Business’ IP Multimedia service is threatening due to ease of deployment, rich presence, collaboration features and per-seat pricing. SIP Trunking is still absent and more hosted voice customers are needed to boost its credentials. (6/23/2010)
| Client Access |
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- Sections
- - Current Perspective Rating
- - Product Strengths & Weaknesses
- - Product Buying Criteria
- - Product Metrics
Page count: 5-6 pages
Top
- Buying Criteria
- Platform
- Reach
- Applications and Features
- Beyond using VoIP as an alternative to circuit-switched telephony, companies are beginning to see the benefit of using real-time applications which combine data, voice and video to deliver a range of applications (e.g., video-conferencing, multi-casting, streaming and unified messaging). Potential customers want to see a service which is flexible, scalable and future-proof.
- SLA
- Guarantees to customers on service quality and availability.
Top
- Product Metrics
- IP PBX-based Services
- Service Name(s)
- Geographical Availability
- Off-net termination
- PBX Vendors
- Premise based or Network based hosting
- Handsets Recommended
- Vendor Platforms
- Access Transport Options
- Bundled CPE
- Managed/Unmanaged CPE
- Simultaneous Voice/Data Service
- Pricing Elements
- Upfront Investment requirements
- Per seat ASP pricing
- Buying and Leasing Options
- Other Commercial Terms
- Handsets Included
- Hosted IP Centrex
- Service Name(s)
- Geographic On-net and Off-net Availability
- Vendor Platforms
- Handsets Recommended
- Applications
- Video Conferencing
- Collaborative Applications
- Desktop Integration
- IP Soft phones
- Forced On-Net Mobile Access
- IP Contact Call Centres
- Reporting Tools
- Miscellaneous
- Service Level Agreements
- Latency
- Packet Delivery
- Network Availability
- Jitter
- Other
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