Unified Communications
Solution Assessments

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Unified Communications promises to be the next big growth area in business communications systems and software. Not only are all traditional communications vendors actively developing and delivering unified communication solutions, the door has been opened to non-traditional competitors to enter the market as well. As a result, unified communications is in the process of changing the competitive landscape of the enterprise communications market.

Unified communications platforms provide end users with enterprise instant messaging, presence awareness, and access to a rich set of real-time multimedia collaboration applications, regardless of their location or means of accessing the platform. The server-based solutions tightly integrate with existing enterprise telephony systems and various applications such as conferencing and messaging.

The instant messaging (IM) capabilities provided by these solutions tend to be more secure than consumer-based IM software. Presence awareness does not stop at IM, but extends to end user availability via voice, video and other capabilities as well. Customizable desktop interfaces provide access to personalized call management and routing rules, while mobility options extend certain capabilities out to telecommuters and users accessing communications applications via Web browsers and mobile devices.

Unified Communications Solutions Competitive Landscape

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Anatomy of a Solution Assessment

Current Analysis Solution Assessments provide a level of detail that is an essential part of strategic competitive analysis, but that is also tactically indispensable in day-to-day sales situations.

Accessible via Current Analysis' CurrentCOMPETE platform, Solution Assessments identify the product and service combinations delivered by a technology supplier or service provider, providing in-depth analysis and tactical advice based upon solution selection criteria that are likely to be key decision points for prospective customers.

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