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Telecom Infrastructure Services The Current Analysis Telecom Infrastructure Services module focuses on the professional, managed and technical services that major telecom network vendors are offering to help telecom operators solve problems, run their network services, and implement and maintain their network assets. The TIS module also includes coverage of global system integrators, often partners but sometimes competitors in this market, and their telecom network-related market strategies. ► Full coverage description
ANALYSTS
WHAT WE COVER
SPECIAL MARKET REVIEW
From this database of contract information, segment trends can be established by looking at aggregated information by customer type (fixed-line carriers, mobile operators, etc.), by service type (managed, professional, technical services), by world region, by vendor and by year. Insights from this data inform the analysis published throughout our TIS syndicated service, but key market trends can be identified further by looking at the aggregated contract information. Current Analysis is pleased to offer a special report, TIS Market Segment Review: Telecom Infrastructure Services Contracts in 2007. This in-depth, analytical recap of announced services contracts in 2007 provides detailed statistical counts and splits of announced services contracts by market segment, and includes trending comparisons between 2006 and 2007. The 113-page report features more than 40 pages of detailed tables and charts with supplementary analysis.
FREE COMPETITIVE INTELLIGENCE
Follow the links below to read free newsletters, highlights, analyst news flashes, telebriefing replays, and samples of recent Current Analysis Competitive Intelligence from the Telecom Infrastructure Services module. Alcatel-Lucent Continues on its Whirlwind Set of Strategic Shifts – Hedges for No Surprises During a Lean 2009 - 12/12/2008 Nortel less Carrier Ethernet less Optical Infrastructure less LTE Equals What? - 9/17/2008 Alcatel-Lucent’s New CEO and Chairman to Tackle Big Challenges - 9/3/2008 TELEBRIEFING REPLAY AND PODCAST Growing Competition in Telecom Infrastructure Services John Marcus Telebriefing examines the drivers of demand in new vendor services for service provider customers, and also highlights how companies are making the transition from box supplier to trusted advisor, with an analysis of services selection criteria and key competitors’ relative market performance.
COVERAGE DESCRIPTION
The Current Analysis Telecom Infrastructure Services module focuses on the professional, managed and technical services that major telecom network vendors are offering to help telecom operators solve problems, run their network services, and implement and maintain their network assets. The TIS module also includes coverage of global system integrators, often partners but sometimes competitors in this market, and their telecom network-related market strategies. Often standalone business units, telecom infrastructure services organizations have grown out of traditional product support groups with a heritage in technical customer service and maintenance. In recent years, however, vendors have added professional services expertise developed in-house and through acquisition and recruitment, and they have added network operations expertise through investment in NOCs as well as network asset acquisitions made via outsourcing agreements. Product maintenance and support services are increasingly being delivered on a multi-vendor basis, with a goal of ensuring network performance and service availability instead of basic product replacement and repair. Professional Services – The professional services segment includes network design and consulting, systems integration and migration, and network optimization services. It also includes project management, where the vendor acts as prime integrator in a turn-key deployment. Network equipment suppliers are finding their skills in greater demand among service providers that need the suppliers to step in on a consultative basis to help them get the best performance out of their network investments. Managed Services – The managed services segment consists of network outsourcing as well as hosted and managed application services. Increasingly, carriers are looking to the potential outsourcing benefits of scale and time-to-market in order to address market opportunities flexibly and efficiently while minimizing costs (both CapEx and OpEx) and risk. Technical Services – The technical services segment comprises the deployment, maintenance, and technical support activities of network vendors. This includes installation and commissioning, repair and replacement services, software upgrades, troubleshooting and technical support, and training and education services. As with the managed services and professional services segments, multi-vendor competencies are being developed by vendors in order to compete effectively for a greater share of customer spend. |
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As part of its ongoing coverage of the telecom infrastructure services (TIS) market, Current Analysis tracks public announcements of relevant new contract wins in a monthly roundup report. Each “Monthly Roundup of Infrastructure Services Contracts” report provides for each deal a contract description and market impact rating, while offering analysis and commentary on higher-impact and more notable contracts and short-term trends, along with recommendations for vendors and their customers. 
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