Current Analysis
Collaboration and Communications
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INTELLIGENCE REPORT SUMMARIES
Collaboration and Communications
Date  Report
Jun 13
What is the best approach when it comes to collaboration and communications software? It’s about choosing software that is open, interoperable, and fit for purpose, not pinning hopes and aspirations on one or many market-leading vendors.

May 25
Alcatel-Lucent Enterprise (ALE) acquires a majority stake in Sipwise to add voice and telephony features to its Rainbow service; however, the vendor must tread carefully for fear of alienating or disintermediating its partners.

May 24
The hype associated with digital transformation should not scare enterprises into the adoption of new technology, wholesale. Companies should carefully consider new platforms in conjunction with existing tools to meet specific business objectives.

May 2
Cisco’s acquisition of Accompany helps Cisco build out its Webex Graph by providing real-time insights on people and companies; however, as its use case appears limited to sales-related tasks, it has little benefit to Cisco in its current form.

May 1
Technology doesn’t transform businesses; people do. Collaborative solutions are only as good as the company culture that supports them. Businesses must identify and understand their organization’s culture or risk wasting their investment.

Apr 25
Mitel’s acquisition by Searchlight Capital Partners frees Mitel from the regulatory overhead associated with a publicly traded company; however, this transaction is unlikely to offer any immediate technical advantages or improved market benefits.

Apr 24
Cisco’s Collaboration Summit 2018 messaging was dominated by Webex Teams, the new name for Cisco Spark; however, Cisco’s video-first strategy placed more of an emphasis on unified communications rather than the potential of team collaboration.

Mar 30
Plantronics’s acquisition of Polycom will result in an extensive portfolio of complementary endpoints and a bigger total addressable market; however, this is likely to result in more defensive strategies and increased rivalry among competitors.

Mar 29
Plantronics’s acquisition of Polycom will result in an extensive portfolio of complementary endpoints and a bigger total addressable market; however, this is likely to result in more defensive strategies and increased rivalry among competitors.

Mar 28
The era of unified communications appears to be coming to an end as vendors look to the next phase of its evolution. This report focuses on announcements and presentations made at Enterprise Connect 2018 in the context of digital transformation.

Mar 8
RingCentral combines contact center and team messaging as the Collaborative Contact Center. Persistent communications across agents, enterprise experts, and customers streamline issue resolution, while monitoring tools add real-time visibility.

Feb 9
At Engage 2018 Avaya showed its willingness to utilize some of its unlevered free cash, post-Chapter 11, to optimize and grow its business by acquiring Spoken; however, the vendor still needs to rationalize and simplify its as-a-Service portfolio.

Dec 22 2017
Our top predictions for 2018 tackle enterprise challenges including the ever-growing use of public cloud computing, the need to manage disparate cloud platforms, and a desire to reinvent DevOps for continuous integration and delivery.

Dec 19 2017
The team collaboration platform market is increasingly competitive, with each vendor having their own strengths, drawbacks and roadmap. This report explores two of the leading platforms: Cisco Spark and Microsoft Teams.


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